Returns

Any opened or used consumables will not be accepted for refund or exchange.

In regards to returning accessories (non-food or drink items), you may return goods which are not faulty.  Returns for these goods will be accepted up to 14 days after you have received (for reference, received time for the goods starts from the date you have signed for the goods).  The signature from the courier service is recorded for reference.

The goods must be UNUSED, UNOPENED and in the same condition which they were delivered.  We reserve the right to charge a 15% commission fee for refunding any money and there will be a re-stocking and handling fee up to €20 depending on the product.

Please note: the cost and responsibility of returning non-faulty or unwanted goods will also be the responsibility of the customer.  We will only issue the refund once the goods are returned to us and we have agreed that the goods and packaging are in a satisfactory re-saleable condition and have not been used.  Whilst we will make every attempt to remedy this type of situation, we must emphasise it is in everyone’s interest to ensure the correct items are being ordered and are suited for your particular requirements.

Order Enquiries

E-mail enquiries to info@thecoffeelady.ie